Shipping policy
Shipping
- Shipping times vary based on the item(s) ordered.
- Items that are already completed and require no modification/creating typically ship within 2-5 business days, with PayPal payment pending not included (payment by checking account takes approximately one week to be approved).
- If the piece is made to order, the item description should have a time listed for turn around. If it does not, the average time for making a custom item or major modification is 2 weeks before shipment. If you need a piece shipped before 2 weeks, please contact me via email before purchasing.
- Small modifications, such as ring size of a finished piece should take no more than a week to complete, which generally coincides with the disbursement of funds through PayPal.
- The average time for direct deposit is 3-5 business days. My policy is to ship after funds have been disbursed to ensure that there are no issues with payment.
- While shipping charges for USPS domestic shipping for items over $100 include insurance costs, I cannot be responsible for parcels lost in transit. Once scanned in and in transit, there is little I can do. USPS makes insurance claims difficult and time-consuming. They require a 30-day waiting period and often do not result in the insurance claim being paid out. Should I receive a response to a submitted insurance claim and a refund, I will in turn refund the original cost of the item, sans shipping costs (not part of insurance). This means you will have lost the cost of shipping and I will have lost the fees the payment companies charge for purchases.
- If you would prefer to use a service other than USPS for shipping or would prefer not to pay for insurance and assume the loss should it occur in-transit, please reach out to me prior to purchase through email (creationandchaos.av@gmail.com). Increasing the price to make up to additional charges for a different shipping service can be done after checkout, but removing insurance cannot be done, as a refund would be small or nil due to already charged fees for all monies that pass through payment services (PayPal, Stripe, etc).
- INTERNATIONAL PATRONS: Creation and Chaos does not cover ANY customs, taxes, or other fees that are incurred as a result of a purchase. No exceptions.
Alternatively, shipping will be postponed and I will reach out via email with a link for additional shipping charges before shipping. Shipping time begins after charges have been paid.